Frequently Asked Question About FellowshipOne

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1. 

Fellowship One is the tool we use to manage and communicate with our congregation, keep track of membership status, and allow individual congregants to view and update their own contact information.

2. 

4.  

  • If you are unable to see your information it may be that the information you entered at sign up doesn’t quite match what we have for you on file. That’s OK – it just means we need to manually validate your account. (This is a security feature.)

  • Please allow 72 hours for your account to be validated. If it has not been done by that time, please send an email and a member from the database committee will be in touch.

5. 

  • Log in to your Fellowship One account.

  • From the Home page, click Update Profile.

  • On the right, under Actions, click “Update your profile”.

  • Fill in or change your contact information.

  • Scroll to the bottom of the screen and click “Save changes”.

6. 

To see the online Church Directory, you have to agree to appear in the online Church Directory.

  • Go to Privacy Settings.

  • Scroll to the bottom and check the box that says “Include me in the church directory”

  • Click Save privacy settings

  • Now you should see a “Church Directory” link on your Home screen.

7. 

Thanks for asking! The more people that opt into the online Church Directory, the greater benefit to all of us at First Church. It’s easy –

  • Log in to your Fellowship One account.

  • Select the “Home” options in the top menu selections.

  • Select “Privacy Settings”.

  • Scroll to the bottom and check the box that says “Include me in the church directory”

  • Click Save privacy settings

  • Now you should see a “Church Directory” link on your Home screen.

8.

  • To see the online Church Directory, a person must have a validated First Church Fellowship One account and have checked the privacy box that includes them in the online Church Directory as well.

  • So only members and friends of our congregation, who have a validated Fellowship One account, and have also agreed to appear in the online Church Directory, can see you in the online Church Directory.

  • Furthermore,  you also control how much of your information displays in the online Church Directory. See How do I set my privacy settings?

9.

  • Log in to your Fellowship One account.

  • Select the “Home” options in the top menu selections.

  • Select “Privacy Settings”.

  • Use the sliders to control how much information people in the church will see about you.

    • Please note that “Everyone” means “Other church members who also have a validated Fellowship One account”. It doesn’t mean “everyone in the world on the Internet”.

  • We hope you will opt into the online Church Directory by clicking “Include me in the church directory”. To see other people in the online Church Directory you have to opt in too.

  • Click “Save privacy settings” at the bottom of the screen.

10.

  • A Group is what Fellowship One calls any collection of people that come together at the church on a regular basis. At First Church, each of our committees, governing bodies, small group ministries, and ongoing adult programs is a Group.

  • Groups have leaders and members.

    • Group leaders and members can see who belongs to their group.

    • Group leaders and members can send e-mail to everyone in the group or a subset of the group.

    • Group leaders can add and invite people to the group, keeping the group roster up-to-date without relying on the church office.

  • As an individual you can search for groups that are of interest to you and make requests to join those groups.

    • Use “Find a Group” and follow the instructions to search for a group and contact the leader. You should receive a response shortly.

    • If you are having trouble finding a particular group, choose -any- in search categories and scroll through the list.

  • Are you a Group Leader? Learn how to use Fellowship One for your group.

11.

Adding a photo helps us all get to know each other more easily.

  • Log in to your Fellowship One account.

  • Select “Update Profile”

  • Under the Actions on the the right, select “Update Your Profile”

  • Find your name in the upper left corner of the page.

    • To the left of your First Name is a photo or default picture. Click change.

  • Browse your computer for the picture you would like to upload (pictures cannot exceed 1mb)

  • Select the photo to add.

  • At the bottom of the screen select “Save changes”. (Your picture will not display in Fellowship One until you save changes.)

12. 

  • Our church staff, group leaders and group members may use Fellowship One to send church-related emails to you

  • You will not receive promotional email from Fellowship One and Fellowship One will not share your email address with a third party (i.e. a party outside of our church or Fellowship One).

  • When church staff and leaders send email from Fellowship One, your email address is hidden from others who are also receiving the email. This is a nice feature which helps protect the privacy of your email address.

  • Emails from Fellowship One come from Fellowshiponemail@activenetwork.com. Add this email address to your contact list to reduce the risk of these emails going to your Spam or Junk folder.

13. 

There are a few reasons:

  • Fellowship-One uses it as an identifier. It helps to distinguish between people with the same name and address.

  • You will be asked for your birthday if you forget your username and password. It is used as a security precaution to protect your account.

  • Knowing your life stage helps us make sure you get information that is helpful to you.

  • Certain events are adult only, so birth date prevents children from registering

  • Only children 13 and older are permitted to create a Fellowship One Account.

14. 

  • Your information is held securely by the Fellowship One system.

  • Neither Fellowship One nor First Church Belmont will share your information with a third party.

15. 

You can update your profile, change your privacy settings and login/password, view the church directory, manage your groups including send e-mails, and find a new group.

16. 

We are just getting started! In the future we hope to be able to use Fellowship One to enable online event and program registration and even online payments.

17. 

Please send an email and someone from the church membership database committee will be happy to answer questions or offer assistance.